SHIPPING + RETURNS
Paid orders will ship within 1-3 business days (excludes weekends and holidays). We primarily ship through USPS, and occasionally UPS when necessary. APO, FPO, and PO box addresses will be shipped with USPS. After leaving our facility in Charlotte, NC, USPS typically delivers within 4 business days for standard shipping. You will receive an email notification from us that contains tracking information once your order has been shipped.
Once the package has been received by the shipping carrier, we are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.
There are SEVERE delays with USPS shipping, especially around the holidays. Packages may just sit at facilities and can take 1-2 more weeks for delivery. Please upgrade to UPS shipping for more prompt shipping! Again, we are NOT responsible for shipping delays due to a shipping carrier.
We currently only ship to the continental USA.
Our goal at Roses and Azaleas is to get your order delivered as quickly as possible so you can enjoy our natural, chemical free products. As such, as soon as payment is received and your order processed, your items are shipped. This means that there can be NO changes do your order once it is placed.
We want you to be a 100% satisfied with your order.
If you did not receive an item from your order or received the wrong item, please send us and email at firstname.lastname@example.org. Please include the following in your email: order number, item that you are missing, and picture of the items you received in your order.
If you received a damaged item such as broken container, melted product, etc, please email us at email@example.com. Again, please include the following in the email: order number, item that was damaged, brief description of the damage, and a picture of the damaged item.
We will ship out the missing, correct, or replacement item free of charge. We may ask you to ship back the damaged items to be replaced; please follow all instructions sent to you via email.
Claim must be made within 5 days of receiving your order.
Please always give us feedback - both good and bad. We strive to make improvements to better serve you and all of our customers.
RETURNS AND EXCHANGES
*** As of March 2020, due to COVID and for health/safety reasons, we CANNOT accept any returns even for store credit. This policy is in place until further notice. We thank you for your understanding.
We love our products at Roses and Azalea and think you will too.
As a small business, we do not offer refunds. However, if you are not satisfied with your order, we offer store credit within 7 days of purchase for unopened products. Items must still have the safety seal in place and be unaltered.
Please contact us firstname.lastname@example.org to obtain a return shipping label. Once we receive the returns items and inspect them, we will let you know the store credit amount you can use in the future - unopened returned items minus the return shipping and a 20% restock fee. Delivery shipping will not be refunded for returned, unopened items.
Store credit can be in the form of an electronic gift card, which you can then gift to someone else if you cannot use it.
Due to hygienic concerns associated with our personal care items, we can not accept opened items.
We do not offer returns for reasons of breakouts, rashes, allergic reactions, and more. Every body is different. We all have different allergies. Unfortunately, we cannot 100% customize every product to everyone's specific needs at this time.
Please contact us with specific ingredient questions if you have any major health concerns. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your physician, or other qualified health care professional, before using any new products.
If you discover that your product is damaged after opening, please contact us at email@example.com to arrange for a replacement item to be shipped. In your email, please include the following: order number, item that is damaged, brief description of damage and a picture showing the damage.
We do not offer exchanges. Unopened products will need to be returned for store credit (minus the return shipping and a 20% restock fee), and the new products will need to be purchased on a new order.
We do not offer returns on gifts. Feel free to regift or donate unopen, new products. We hope you can pass on the joys from using our products to other deserving bodies!